Returns & Exchanges

At Juliette Sebastian, we hope every piece becomes one you’ll treasure. If your order isn’t quite right, we’re here to help.

CHANGE-OF-MIND RETURNS

Bras, bralettes, shorts and slip dresses may be returned for an exchange or store credit within 30 days of delivery.

To be eligible, your item must be:

• Unworn, unwashed and in its original condition
• Returned with all original tags attached
• Free from perfume, makeup, deodorant, marks or signs of wear
• Returned in its original packaging where possible

We reserve the right to decline a return that does not meet these conditions.

For hygiene reasons, thongs and briefs cannot be returned or exchanged for change of mind. This does not affect your rights if the item is faulty, damaged or incorrect.

HOW TO BEGIN A RETURN

Please email hello@juliettesebastian.shop with your order number, the item you would like to return and whether you are requesting an exchange or store credit.

Once your return has been approved, we will provide you with the return instructions. Please do not send an item back before contacting us.

RETURN POSTAGE

Customers are responsible for return postage costs for change-of-mind returns and exchanges. We recommend using a tracked postal service, as Juliette Sebastian cannot be responsible for returns lost in transit.

Original shipping charges are non-refundable unless the item is faulty, damaged or incorrect.

EXCHANGES

Exchanges are subject to availability. If your preferred item or size is unavailable, we will provide a store credit for the value of the returned item.

Any additional postage costs associated with an exchange will be communicated before the replacement is dispatched.

STORE CREDITS

Once your return has been received and inspected, your store credit will be issued by email within 5–7 business days.

Store credits are issued for the value of the returned item and do not include original or return shipping costs.

PREORDERS

As preorder pieces are reserved especially for you and production may begin shortly after your order is placed, cancellations cannot always be guaranteed.

If you need to request a change or cancellation, please contact us at hello@juliettesebastian.shop as soon as possible. If your order has already entered production or been prepared for dispatch, we may be unable to cancel it.

Once delivered, eligible preorder items may be returned in accordance with this policy.

FAULTY, DAMAGED OR INCORRECT ITEMS

Every Juliette Sebastian piece is carefully inspected before dispatch. If you receive an item that is faulty, damaged or different from what you ordered, please contact us as soon as possible at hello@juliettesebastian.shop.

Please include your order number, a description of the issue and clear photographs of the item so we can assist you promptly.

Where an item does not meet a consumer guarantee under Australian Consumer Law, you may be entitled to a repair, replacement or refund depending on the circumstances. For a major problem, you are entitled to choose a refund or replacement. We will cover reasonable return postage costs where the item is confirmed to be faulty, damaged or incorrect.

SALE ITEMS

Items marked Final Sale cannot be returned for change of mind. However, your rights under Australian Consumer Law continue to apply if an item is faulty, damaged, incorrectly supplied or does not meet a consumer guarantee.

AUSTRALIAN CONSUMER LAW

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under Australian Consumer Law.

If you have any questions, please contact us at hello@juliettesebastian.shop. We’ll be happy to help.

Vintage at heart. Forever Yours.