Shipping

Each Juliette Sebastian order is carefully prepared and packaged with love from the Gold Coast, Australia. Below, you’ll find everything you need to know about receiving your order.

PREORDER SHIPPING

The Juliette Collection is currently available for preorder, with orders expected to be dispatched between October and December 2026.

As preorder pieces are still in production, dispatch dates are estimates and may change due to circumstances outside our control. If there is a significant delay affecting your order, we will contact you using the email address provided at checkout.

If your order contains multiple preorder pieces, your complete order will be dispatched once every item is ready. If you would prefer to receive available items separately, please contact us at hello@juliettesebastian.shop. Additional shipping charges may apply.

ORDER PROCESSING

Once your order is ready, please allow 1–3 business days for it to be carefully prepared and dispatched.

Orders are not processed or dispatched on weekends or public holidays. During launches and other busy periods, processing may take slightly longer.

SHIPPING COSTS

Shipping costs are calculated at checkout according to your delivery location and selected shipping method.

DELIVERY TIMES

Estimated delivery times will be displayed at checkout. These estimates begin once your order has been dispatched and do not include preorder or processing times.

Delivery timeframes are estimates only and may be affected by public holidays, severe weather, postal delays or other circumstances outside our control.

ORDER TRACKING

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.

Please allow up to 48 hours for tracking information to become active after receiving your confirmation email.

INTERNATIONAL ORDERS

International customers may be required to pay customs duties, import taxes or other fees when their order arrives in the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer. Juliette Sebastian cannot predict or cover these fees.

Please note that customs processing may occasionally delay international deliveries.

DELIVERY ADDRESS

Please carefully review your delivery address before placing your order. If you notice an error, contact us at hello@juliettesebastian.shop as soon as possible.

We will do our best to update the address before dispatch; however, changes cannot be guaranteed once an order has been processed or shipped.

RETURNED OR UNDELIVERABLE ORDERS

If an order is returned to us because an incorrect address was provided, delivery was refused or the parcel was not collected, additional postage charges may apply before it can be sent again.

LOST, DELAYED OR DAMAGED PARCELS

If your tracking has not updated for an extended period or your parcel appears to be lost, please contact us at hello@juliettesebastian.shop with your order number. We will assist you in lodging an enquiry with the delivery provider.

If your parcel arrives damaged, please photograph the parcel and its contents before opening or disposing of the packaging, then contact us as soon as possible.

Please note that Juliette Sebastian is not responsible for parcels confirmed as delivered to the address supplied at checkout. However, we will always do our best to help you investigate any delivery concerns.

QUESTIONS

If you have any questions about your order or delivery, please contact us at hello@juliettesebastian.shop. We aim to respond within 1–2 business days.

Vintage at heart. Forever Yours.